Last updated: March 2026

1. Introduction

Welcome to Kalpazo Rental. These Terms and Conditions govern your use of our services and booking of our properties. By making a reservation, you agree to be bound by these terms.

2. Booking & Reservations

2.1 All bookings are subject to availability and confirmation from Kalpazo Rental.

2.2 A valid payment method and identification document are required at the time of booking.

2.3 The reservation is confirmed only after full payment has been received.

2.4 Guests must be at least 18 years old to make a booking.

3. Payment Terms

3.1 Full payment is required at the time of booking unless otherwise agreed.

3.2 Prices are quoted in Euros (EUR) or Albanian Lek (ALL).

3.3 We accept payments via bank transfer, credit/debit cards, and cash (at check-in).

3.4 A security deposit may be required for certain properties.

4. Cancellation Policy

4.1 Cancellations made more than 14 days before check-in: Full refund minus 10% administrative fee.

4.2 Cancellations made 7-14 days before check-in: 50% refund of total booking cost.

4.3 Cancellations made less than 7 days before check-in: No refund.

4.4 No-shows: No refund will be issued.

4.5 Kalpazo Rental reserves the right to modify these terms for special promotions or long-term bookings.

5. Check-In & Check-Out

5.1 Standard check-in time: 14:00 - 23:00

5.2 Standard check-out time: 11:00

5.3 Late check-in or early check-out can be arranged subject to availability and may incur additional charges.

5.4 Guests must present valid identification at check-in.

6. Guest Responsibilities

6.1 Guests are responsible for maintaining the property in good condition during their stay.

6.2 Smoking is prohibited inside all properties unless otherwise specified.

6.3 Pets are not allowed unless explicitly stated in the property description.

6.4 Maximum occupancy must be respected at all times.

6.5 Parties, events, or excessive noise are strictly prohibited.

6.6 Any damages or losses caused by the guest will be charged to the security deposit or credit card on file.

7. Liability

7.1 Kalpazo Rental is not liable for any loss, damage, or injury sustained by guests during their stay.

7.2 We are not responsible for any failures or delays caused by circumstances beyond our control (force majeure).

7.3 Guests are advised to obtain appropriate travel insurance.

8. Changes & Modifications

8.1 Kalpazo Rental reserves the right to modify these Terms and Conditions at any time.

8.2 We reserve the right to change property allocations due to maintenance or unforeseen circumstances, offering a comparable alternative.

9. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Albania. Any disputes shall be resolved in the courts of Tirana, Albania.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

Kalpazo Rental
Rruga Kongresi Lushnjes, Tirana, Albania 1001
Email: info@kalpazorental.com
Phone: +355 69 403 3770 / +355 69 644 8666

Last updated: March 2026

1. Introduction

Kalpazo Rental ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information:

• Name, email address, phone number
• Postal address and identification documents
• Payment information (credit/debit card details)
• Date of birth and nationality
• Booking preferences and special requests

2.2 Automatically Collected Information:

• IP address, browser type, and device information
• Cookies and tracking technologies
• Website usage data and browsing patterns

3. How We Use Your Information

We use your personal information for the following purposes:

• 3.1 Processing bookings and managing reservations
• 3.2 Communicating with you about your stay
• 3.3 Processing payments and preventing fraud
• 3.4 Improving our services and customer experience
• 3.5 Sending promotional offers and newsletters (with your consent)
• 3.6 Complying with legal obligations and regulatory requirements
• 3.7 Analyzing website traffic and user behavior

4. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

• Contract Performance: To fulfill our booking agreement with you
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and cookies (where required)
• Legal Obligation: To comply with Albanian and EU laws

5. Information Sharing & Disclosure

We may share your information with:

• 5.1 Payment processors and financial institutions
• 5.2 Property owners and management partners
• 5.3 Service providers (cleaning, maintenance, customer support)
• 5.4 Law enforcement or government authorities when legally required
• 5.5 Business partners for co-marketing activities (with your consent)

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Typically, we retain booking data for 7 years after your last stay.

7. Your Rights (Under GDPR & Albanian Law)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Opt-out of marketing communications and data processing
• Withdraw Consent: At any time, where processing is based on consent

To exercise these rights, contact us at: info@kalpazorental.com

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Types of cookies we use:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Used for personalized advertising

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment gateways
• Access controls and staff training
• Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries outside Albania/EU. We ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Kalpazo Rental
Rruga Kongresi Lushnjes, Tirana, Albania 1001
Email: info@kalpazorental.com
Phone: +355 69 403 3770 / +355 69 644 8666

14. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Albanian Data Protection Authority or your local supervisory authority.